Common Queries

You Asked, We Answered

What is your return policy?

Due to the nature of our products, we simply do not accept returns simply due to a change of mind. If the item you have purchased is damaged, you must notify us within 7 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at torn@trgmakeup.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please ensure you receive a response before you return any item otherwise it will not be accepted. 

Alternatively, you can contact TRG Makeup with any return questions at torn@trgmakeup.com.

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Please note: all of our eyelashes are handmade with care and love, therefore each one can be slightly different; this would only be very minor. This is not through fault, but through the specific placement of each individual hair or cluster during the application process. 

What if my product is damaged?

When you receive your order, please inspect it carefully and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will allow any issues to be rectified.

How will I receive my refund?

In case of a refund, you will be notified once we have received and inspected your return. You will be informed whether your return has been approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the payment back in to your account. 

Do you offer MUA discount?

At TRG Makeup, we fully understand the significance of affordability and quality for both our established and aspiring Makeup Artists. Don't have the certificates? Don't worry. As a self-taught makeup artist myself, I understand how important the support of an MUA discount can be. There are so many outstanding self-taught artists in the industry and we would be honoured for you to choose us. Simply add 12 or more products to your basket to save a massive 40% off your order. All you have to do is enter SAVE40 in the promo code section at the checkout.

What are the shipping options? Do I have to pay import charges?